Frequently asked questions
About us ?
JTXSTORE
JTXStore was founded in 2020, specializing in vintage and imported second-hand clothing. In addition to our curated collections, we also offer unique pieces under our own brand.
We proudly sell across multiple platforms, including Grailed, Instagram, and more — always providing our customers with carefully selected, high-quality items.
Thanks to our commitment to quality and customer satisfaction, we’ve earned great reviews and a loyal community of fashion enthusiasts from around the world.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.